However, we know that’s not always the case. Your business will experience change sooner than you thought and you'll soon need external help to keep up. Our certified team of Salesforce experts in London and Mauritius work together to provide you a highly specialised and cost-effective service to ensure your business activities run seamlessly.

Pay As You Go

Great for ad-hoc or critical tasks

(ex VAT)

Any task - big or small
Response time: 48 hrs


Help Desk

Great for small groups of tasks
(ex VAT)

8 hours of support
Response time: 24 hrs


Managed Services

Great for ongoing administration
(ex VAT)

12 hours of support
Min. contract: 3 months
Response time: 8 hrs


Our Salesforce Support packages include the following.

Sales & Service Cloud

Setup and Customisation

  • User Setup & Management
  • Custom & Standard Objects
  • Custom Fields, Buttons & Links
  • Page Layouts & Views
  • Standard & Custom Field Operations
  • Business Process Automations
  • Analytic Support, Reports & Dashboards
  • Support Operations Configuration
  • Case Management Automations
  • Sales Operations Configuration
  • Sales & Account Territory Management
  • Desktop & Mobile Administration


  • Email & Letterhead templates
  • Quote Templates
  • Translations Workbench


  • Mass Data Operations
    (Transfer, Deletion, Creation and Update)

Org Setup, Security & Data Sharing

  • Company Settings
  • Login, Roles, Profiles, Sharing
  • Organisation Setup

Activity, Collaboration & Content

  • Chatter Configurations
  • Activity Management
  • Knowledge setup
  • Content Creation

Marketing Cloud

Email Studio

  • Calendar
  • Campaign
  • Content - Email Creation
  • Account Settings
  • Data Management
  • Send Management
  • Tracking Emails
  • A/B Testing
  • Import / Data Extraction / File Transfer
  • Create Data Extension
  • Create List
  • Suppression List
  • Unsubscribe

Journey Builder

  • Automation Studio
  • Journey Builder

Audience Builder

  • Contact Builder


  • Whitelisting IPs and creating filters
  • Users & SSO with Salesforce
  • Folder hierarchy
  • Website tracking code
  • Landing page (Pardot template)
  • Form (Pardot template) & Form Handlers
  • Automated lead distribution
  • Profile with grading set up
  • Engagement Studio template Map & build
  • Automation Rules and Segmentation
  • Campaign Set Up
  • Dynamic Content
  • Reporting
  • Lead Scoring Management
  • Set up of Automation Tools
  • Create Custom Events
  • File Creation
  • Email Creation, A/B Testing
  • List Creation
    (Static,Dynamic, Email Test List, Public)
  • Prospect Creation
  • Import Prospects
  • Scoring and Grading
  • Custom fields
    (Account, Opportunities, Prospects)
  • Custom Object Creation
  • Connector

Frequently Asked Questions

Which package is better for me?

This depends on the volume and frequency of support that you need and how resources are already available to you. Most customers prefer to start on the Help Desk package which includes 8 hours of support. If you are not sure get in touch with us and we'll advise you on the best package suitable for your needs.

What do your Support packages include?

We act as your Salesforce Administrator. This means that we align our team with your organisation's goals and we'll do any work that constitutes administration, updates, maintenance, issue resolution or general improvements with your Salesforce set-up.

What Salesforce platforms do you support?

We only support Sales Cloud, Service Cloud, Pardot and Marketing Cloud.

How do I sign up?

Get in touch with us and we will sign you up. For Help Desk and Managed Services, we use an online subscription management platform to manage your subscription and payments.

For the Pay As You Go package, contact us and tell us what you need to get done. We will provide you an estimate for the job. If you are happy to proceed, we will send you an invoice. Once we receive payment, we will proceed with the task. We'll consider the task closed when you are satisfied with the outcome.

How do I pay?

For Help Desk and Managed Services, you add your payment details in our subscription management platform where it is automatically processed.

For Pay you as Go, we will first provide you a quote. Once you accept the estimate, we will ask for the full payment before proceeding with the work.

Can I pay by Credit Card?

Yes. we accept Debit Card, Credit Card, Paypal and Stripe payments.

What are the terms for each package?

For Pay as you Go, advance payment is required.

Help Desk
  1. Subscription paid monthly in advance.
  2. Cancellation notice 1 month prior to renewal date.
  3. Renewals are automatic and are contractually binding.
  4. Hours are allocated to a specific month and must be used during that month.
  5. Unused hours for a month are lost and cannot be carried forwarded to the next month.
  6. Additional hours will be charged at £80/hr (excl VAT).
  7. All requests for support are to be logged via our support portal or sent via email.
Managed Service
  1. Subscription paid monthly in advance.
  2. Cancellation notice 1 month prior to renewal date.
  3. Renewals are automatic and are contractually binding.
  4. Unused hours will be carried forward only to the next month.
  5. Additional hours will be charged at £70/hr (excl VAT).
  6. All requests for support are to be logged via our support portal or sent via email.

What's the onboarding process?

For Help Desk and Managed Service, once you have signed up, you will receive the login details to our support platform. One of our consultants will contact you to make sure we have the details we need from you so that we can assist you better.

What type of support we can expect?

Support request can be questions, configuration work, and issues you may be having with your Salesforce platform.

What type of work does this exclude?

As much as we would like to help within the scope of our support packages, we do not handle HTML coding, general Salesforce integration and implementation. We would treat such requirements as separate projects outside the scope of our support packages and provide you with a custom quote. Our project team can handle any implementation, customisation and integration.

How do I make a support request?

You can submit a support request from our support portal. You can also email the support team directly. We may need your time for a call to clarify complex issues. We may ask for your approval before deploying any changes to your live Salesforce environment. If your issue is urgent, you can call us directly.

What access would you need?

We will require access to your live Salesforce platform/s. Our admin will help with this during the onboarding.

What’s the process for tracking of my issue? How do I track my request?

You will have access to our support portal where you can login and track and engage with all your submitted requests.

How does Smplicity ensure my company's data is secured?

Data Protection is crucial for the survival of our business. We take our client's data seriously and do the utmost to protect it. We will sign an NDA with you to make sure we are protecting your data and since we will only be working within your Salesforce environment, you are data is already protected by Salesforce.

Do I get billed if I am exceed my allocated hours?

For Help Desk, you will be charged at £80/hr (excl VAT) for the additional hours you use.

For Managed Service, you will be charged at £70/hr (excl VAT) for the additional hours you use.

In both cases, we will never proceed with any work until we receive your confirmation.

If I have not used my hours, does it carry forward?

For Help Desk, unused hours will not be carried forward.

For Managed Service, unused hours will be carried forward only to the next month only.

Can I upgrade my package?

Yes. You can upgrade at any anytime.

None of your packages fit my requirements. Do you provide customised packages?

We understand that sometimes you many need a custom package for your business. Contact us and we will be happy to work something out for you.

How do I cancel my package?

You can cancel your subscription anytime. Your services will remain active until the expiry date of the last paid month.

How do I revoke your access?

You will receive an email from our us with a checklist of instructions on how to revoke our access to your system.

Do the packages include on-site support?

We generally do not offer on-site support in our plans. We use online tools for collaboration and communications. If you require on site support, please contact us.

Do I get any discount if I am a Charity or Not for Profit Organisation?

We love to work with Charities and Nonprofit organisations, and we like to help as much as we can. Please contact us and we will send you our special pricing for Charities and Nonprofit organisations.

Where are you based?

We are headquartered in London, United Kingdom. Our office is in WeWork Paddington, London.

Need Salesforce Support?

Tell us your requirements and we'll be glad to help

Contact Us

Recent Events

Executive Experience with Salesforce - Mauritius
Learn how Salesforce can help your organisation.

Friday, 10 August 2018
Château Mon Désir, Balaclava, Mauritius

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